- MTI technologies
- May 2025 -> Present
- Coordinate with end-users on site to provide quick and efficient service.
- Troubleshooting hardware, software, and networking issues.
- Directly work with various systems, including Unix-Based POS systems, as well as Windows environments.
- Cometeer
- October 2023 -> April 2025
- Delivered engaging product demos that increased subscription sign-ups by educating customers on the benefits of Cometeer’s specialty coffee
- Resolved customer inquiries and issues, maintaining satisfaction and seamless subscription execution
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Windows Skills
- Windows AD
- Users & Groups
- Windows Server 2016
- Windows 10/11
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Network Skills
- TCP / IP and OSI Model
- Switching, Routing, and VLANs
- FTP Clients and Remote Access
- Docker Containers
- Oracle Cloud VM Management
- Soft Skills
- Staff Training & Instruction
- Microsoft Office Suite
- Google Suite